If you are interested in pursuing a Customer Success career, you need to have a mix of people skills, analytical thinking, and flexibility. Personality tests can help you assess how well you fit into this exciting and diverse field.
In this article, we explore how personality tests can enhance your Customer Success career prospects.
Popular Personality Tests for Customer Success
1. Myers-Briggs Type Indicator (MBTI)
Customer Success is a dynamic and challenging field that requires excellent interpersonal and problem-solving skills. One way to improve your performance and satisfaction in this role is to know yourself better. That’s where MBTI comes in. MBTI is a tool that helps you discover your personality type based on four dimensions: how you get energy, how you process information, how you make decisions, and how you organize your life. Knowing your personality type can enhance your customer success career prospects by:
– Communicating more effectively with your customers, colleagues, and managers based on their preferences and needs.
– Making better decisions that align with your values and goals, as well as the expectations and outcomes of your customers.
– Managing stress more efficiently by recognizing your triggers and coping strategies, and avoiding burnout and conflict.
2. DISC Assessment
You should try the DISC tool, a simple and effective way to discover your personality type and how it affects your communication style.
The DISC tool divides people into four main categories: Dominance, Influence, Steadiness, and Conscientiousness. Each category has its own strengths and weaknesses, and knowing yours can help you adapt your behavior to different situations and customers.
For example, if you are a dominant type, you are likely to be assertive, confident, and goal-oriented, but you may also come across as aggressive, impatient, or insensitive. To avoid these pitfalls, you can learn to tone down your intensity, listen more, and show empathy. Using the DISC tool can help you become a more versatile and effective customer success professional.
3. StrengthsFinder
StrengthsFinder is a tool that helps you discover your unique talents and potential. By taking a short online assessment, you will get a report of your top five strengths out of 34 possible themes. These strengths reflect your natural ways of thinking, feeling, and behaving. Knowing your strengths can help you find your niche in a Customer Success team, where you can contribute the most value and grow your career.
How to Utilize Personality Test Results
Customer Success is all about using your unique strengths and abilities to deliver value to your clients. Understanding your personality type can help you discover what makes you stand out as a Customer Success professional.
For example, you might be someone who excels at empathizing with your clients and creating strong relationships. Or, you might be someone who enjoys solving problems and overcoming obstacles. Whatever your personality type, you can use it to your advantage and become a more successful Customer Success professional.
Conclusion
Customer Success is a field that constantly changes and adapts to the needs of customers. To thrive in this field, you need to know yourself well and what makes you tick. personality tests can help you learn more about what you are good at, what you like, and what drives you. Use these tests as tools to find the best fit for your skills and interests in Customer Success. This way, you can achieve your goals and overcome any obstacles in your customer-facing roles.
